1. No Refund Policy
Since our astrology reports are personalized and made-to-order based on your specific birth details, we follow a strict no-refund policy once the report is delivered or processing has started.
2. Incorrect Information Provided
It is the customer's responsibility to ensure that the birth details (date, time, and place) entered are accurate. We are not responsible for inaccuracies resulting from incorrect data submission, and no refunds will be issued in such cases.
3. Duplicate Payment
If you are charged more than once for the same report due to a technical error or double payment, please contact us immediately. We will verify the transaction and issue a full refund for the duplicate payment.
4. Delay in Delivery
Our reports are generally delivered within 24 hours. If you haven't received your report within 48 hours, please reach out to our support team. We will resolve the issue promptly. However, delays due to incorrect contact information or spam filters do not qualify for a refund.
5. Refund Request Process
To request a refund (only in the case of duplicate payment), email us at Support@getastroreport.com with your payment receipt and full details. Our team will review the request within 3-5 business days.
6. Contact Information
If you have any questions regarding this refund policy, please contact us at:
- Website: getastroreport.com
- Email: Support@getastroreport.com